ivibet Privacy Policy

1 Introduction

ivibet ("ivibet," "we," "us," or "our") operates the online gaming platform accessible at ivibet.one (the "Platform"). We are committed to protecting the privacy and personal data of all users of the Platform, including registered players and visitors ("you" or "your").

This Privacy Policy ("Policy") describes how ivibet collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform. It also explains your rights in relation to your personal data and how you can exercise those rights.

This Policy is issued in compliance with the Data Privacy Act of 2012 of the Philippines (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By registering an account or using the ivibet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with ivibet's Terms & Conditions, which govern your use of the Platform.

2 Personal Data We Collect

ivibet collects personal data that is necessary for the operation of the Platform, compliance with legal and regulatory obligations, and the provision of a safe and enjoyable gaming experience. The categories of personal data we collect include:

• Registration Data: When you create an ivibet account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity and eligibility to use the Platform.
• Identity Verification (KYC) Data: To comply with anti-money laundering (AML) regulations and Philippine gaming requirements, we may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address, and proof of payment method.
• Financial Data: We collect information about your deposits, withdrawals, and transaction history on the Platform. We also collect payment method details (such as GCash account numbers, PayMaya details, or bank account information) to process financial transactions. Full payment card numbers are not stored by ivibet.
• Gaming Activity Data: We collect records of your gaming activity on the Platform, including games played, bets placed, amounts wagered, and outcomes. This data is used for account management, dispute resolution, and responsible gaming monitoring.
• Technical Data: We automatically collect certain technical information when you access the Platform, including your IP address, device type, browser type and version, operating system, and session data. This information is used for security monitoring, fraud prevention, and platform optimization.
• Communications Data: We retain records of communications between you and ivibet's support team, including live chat transcripts and email correspondence, for quality assurance and dispute resolution purposes.
• Responsible Gaming Data: If you use ivibet's responsible gaming tools, such as deposit limits or self-exclusion, we collect and retain data related to your use of these tools to ensure they are applied correctly and consistently.

3 How We Use Your Personal Data

ivibet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your ivibet player account, including verifying your identity and eligibility;
• Service Delivery: To provide you with access to the games, features, and services available on the ivibet Platform;
• Payment Processing: To process deposits, withdrawals, and other financial transactions on your account;
• Regulatory Compliance: To comply with our legal and regulatory obligations under Philippine law, including KYC requirements, AML obligations, and reporting requirements to PAGCOR and other applicable authorities;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools requested by players;
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our support channels;
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the ivibet Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and other marketing communications, where you have consented to receive such communications. You may opt out of marketing communications at any time.

4 Legal Basis for Processing

ivibet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and ivibet (i.e., the Terms & Conditions), including account management, payment processing, and service delivery;
• Legal Obligation: Processing is necessary for ivibet to comply with its legal and regulatory obligations under Philippine law, including KYC, AML, and gaming regulatory requirements;
• Legitimate Interests: Processing is necessary for ivibet's legitimate interests in operating a secure and compliant gaming platform, preventing fraud, and improving our services, provided that such interests are not overridden by your rights and interests;
• Consent: For certain processing activities, such as marketing communications and non-essential cookies, ivibet relies on your consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Sharing of Personal Data

ivibet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients in the circumstances described below:

• Payment Service Providers: We share necessary financial data with payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank) to facilitate deposits and withdrawals on your account;
• Game Providers: We share necessary account data with our game software providers to enable you to access and play games on the Platform;
• Identity Verification Services: We may share your identity documents with third-party KYC verification service providers to fulfill our regulatory obligations;
• Regulatory Authorities: We are required to share certain data with PAGCOR and other applicable Philippine regulatory and law enforcement authorities in accordance with our legal obligations;
• IT and Security Service Providers: We share data with trusted technology partners who assist us in operating, maintaining, and securing the Platform, subject to strict data processing agreements;
• Professional Advisors: We may share data with our legal, financial, and compliance advisors where necessary for the conduct of our business.

6 Data Retention

ivibet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements .

The following general retention periods apply to the categories of data we hold:

• Account and Registration Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements;
• KYC and Identity Verification Data: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later;
• Financial Transaction Data: Retained for a minimum of five (5) years following the date of the transaction, in accordance with applicable financial record-keeping requirements;
• Gaming Activity Data: Retained for a minimum of three (3) years following the date of the activity, or longer where required by applicable regulations;
• Communications Data: Retained for a minimum of two (2) years following the date of the communication, or longer where the communication relates to an unresolved dispute;
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, ivibet will securely delete or anonymize your personal data in accordance with our data disposal procedures.

7 Data Security

ivibet takes the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the ivibet Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols;
• Access Controls: Access to personal data within ivibet is restricted to authorized personnel who require access to perform their job functions, and is subject to strict access control policies;
• Secure Storage: Personal data is stored on secure servers with appropriate physical and logical access controls;
• Monitoring: ivibet employs security monitoring systems to detect and respond to potential security incidents in a timely manner;
• Staff Training: ivibet staff who handle personal data receive regular training on data protection obligations and security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ivibet will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

8 Cookies and Tracking Technologies

ivibet uses cookies and similar tracking technologies on the Platform to enhance your user experience, analyze Platform usage, and support our security and fraud prevention efforts. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the operation of the Platform, including maintaining your login session and enabling core functionality. These cookies cannot be disabled without affecting your ability to use the Platform;
• Performance and Analytics Cookies: These cookies collect information about how you use the Platform, such as which pages you visit and how long you spend on them. This data is used in aggregate form to improve Platform performance and user experience;
• Functional Cookies: These cookies allow the Platform to remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience;
• Security Cookies: These cookies support ivibet's fraud detection and security monitoring systems by helping to identify unusual or suspicious activity on the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ivibet Platform. For more information on managing cookies, refer to your browser's help documentation.

9 Your Data Protection Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by ivibet:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation;
• Right of Access: You have the right to request a copy of the personal data ivibet holds about you, along with information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ivibet's legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing based on legitimate interests;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that ivibet has not handled your personal data in accordance with applicable law.

To exercise any of the above rights, please contact ivibet's Data Protection Officer at [email protected]. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.

10 Children's Privacy

The ivibet Platform is strictly intended for adults aged 21 years and above, as required under Philippine law governing casino-style gambling and online gaming. ivibet does not knowingly collect personal data from individuals under the age of 21.

If ivibet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the ivibet Platform, please contact us immediately at [email protected].

11 Third-Party Links

The ivibet Platform may contain links to third-party websites or services, including payment providers and game software partners. ivibet is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the ivibet Platform.

This Privacy Policy applies solely to personal data collected and processed by ivibet in connection with your use of the ivibet Platform at ivibet.one.

12 Updates to This Privacy Policy

ivibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by posting a notice on the Platform and, where practicable, by sending a notification to the email address associated with your account.

The date of the most recent revision is indicated at the top of this page. Your continued use of the ivibet Platform following the posting of any updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

13 Contact Us and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or ivibet's handling of your personal data, please contact our Data Protection Officer:

We aim to respond to all data protection inquiries within fifteen (15) business days. For complaints that cannot be resolved directly with ivibet, you may contact the National Privacy Commission of the Philippines at privacy.gov.ph.