ivibet FAQ

ivibet requires Know Your Customer (KYC) verification before you can make deposits or withdraw winnings. You'll need to submit a valid government-issued photo ID – accepted documents include a Philippine passport, SSS ID, UMID, driver's license, PhilHealth ID, or Voter's ID. You may also be asked to provide proof of address (a utility bill or bank statement dated within the last 3 months). KYC is typically reviewed within 24–48 hours. This process protects you and ensures ivibet complies with Philippine anti-money laundering regulations.

No. ivibet strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the ivibet login page rather than registering again.

You must be at least 21 years old to register and play on ivibet. This is not just a platform rule – it is a legal requirement under Philippine law for casino-style online gaming. ivibet verifies the age of all players during KYC. Any account found to belong to a person under 21 will be immediately closed and any funds returned. We take underage gambling prevention very seriously.

Go to the ivibet Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder. For further assistance, contact our support team at [email protected].

ivibet supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store payment channels

All transactions are processed in Philippine Peso (₱ PHP). ivibet does not currently accept cryptocurrency deposits.

The minimum deposit on ivibet is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be higher depending on the bank's own transfer limits. There is no maximum deposit limit set by ivibet, though your bank or e-wallet provider may impose their own daily limits.

Withdrawal processing times on ivibet vary by method:

• GCash / PayMaya: Usually within 1–24 hours after approval
• BPI / BDO / Metrobank: 1–3 business days

All withdrawals go through a security review before processing. Make sure your KYC verification is complete to avoid delays. The minimum withdrawal amount is ₱200.

ivibet does not charge fees on deposits. For withdrawals, ivibet does not impose platform-side fees, but your bank or e-wallet provider may apply their own transaction charges. Always check with your payment provider for their applicable fees before initiating a withdrawal.

Common reasons for a rejected withdrawal on ivibet include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and payment account name, or a pending security review. If your withdrawal was rejected, check your email for a notification from ivibet explaining the reason. You can also contact our support team at [email protected] for assistance.

ivibet offers a diverse game library tailored for Filipino players, including:

• Slots – hundreds of titles from leading providers
• Bingo – classic and variant bingo rooms
• Jackpot Bingo – bingo with progressive jackpot prizes
• Poker – video poker and table poker variants
• Live Casino – real-time games with live dealers

New games are added regularly. Check the ivibet Casino page for the latest additions.

Yes. All games on ivibet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. ivibet works with reputable game providers whose titles are independently tested and certified. The Return to Player (RTP) percentage for each game is displayed in the game's information panel so you always know what to expect.

Absolutely. ivibet is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS – no app download required. The ivibet mobile experience is smooth and responsive, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

Available bonuses are displayed in the Promotions section of your ivibet account. Some bonuses are automatically credited upon qualifying deposit; others require you to enter a promo code during the deposit process. Always read the specific terms of each promotion before claiming, as wagering requirements and eligible games vary.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Wagering requirements are clearly stated in each promotion's terms on ivibet.

Yes. All ivibet bonuses have an expiry period, which is stated in the individual promotion's terms and conditions. If you do not meet the wagering requirements within the specified timeframe, the bonus and any associated winnings will be forfeited. Check the expiry date of any active bonus in your ivibet account's bonus section.

Log in to your ivibet account and go to the Responsible Gaming section in your account settings. From there, you can set daily, weekly, or monthly deposit limits. Reductions take effect immediately. Increases require a 7-day cooling-off period to prevent impulsive decisions. You can also contact our support team to set limits on your behalf.

If you need a break from gambling, ivibet offers self-exclusion options ranging from 3 months to permanent exclusion. To activate self-exclusion, go to the Responsible Gaming section in your account settings, or contact our support team at [email protected]. During self-exclusion, your account is fully suspended, you cannot log in or deposit, and you will be removed from all marketing communications.

ivibet encourages players who are concerned about their gambling habits to seek help. PAGCOR (Philippine Amusement and Gaming Corporation) oversees responsible gaming standards in the Philippines and provides resources for players experiencing gambling-related issues. Professional counseling services are also available in major cities including Manila, Quezon City, Makati, Cebu, and Davao. You can also reach ivibet's responsible gaming support team at [email protected] – we're available 24/7.